Job Description of a Cashier

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A cashier is a person in a bank or business concern, who handles cash transactions with the customers. He/she is responsible for interacting with the customers, processing the payments, and carrying error-free cash register operations. They may find a job in banks, retail stores, hospitals, restaurants, etc. Here is the complete job description of a cashier.

Required Skills and Knowledge

A cashier must possess the following knowledge and skills:

  • Excellent interaction skills

Cashiers must have the ability to communicate with customers.

  • Listening skills

A cashier is expected to have good listening skills. They must be attentive to customer’s concerns and queries.

  • Customer service skills

Cashiers are ought to deal with the upset customers, with patience. They have to resolve the complaints of customers in a friendly and courteous manner. These professionals have to maintain a high level of customer service.

  • Organization Skills

These professionals must have the ability to keep a track of payment certificates and coupons, and organize the receipts. They should be skilled at drafting reports on monthly, weekly or daily basis.

  • Other Skills
  • Proficiency in mathematics and statistics
  • Skills in counting and handling cash
  • Knowledge of seating charts and merchandize location.

Job Duties and Responsibilities of a Cashier

Job duties and responsibilities of a cashier differ in different organizations. Here are some general duties that these professionals have to perform.

  • Greeting the customers, visiting the counter.
  • Managing the entire cash transactions at the workplace.
  • Issuing credits, refunds or receipts due to customers.
  • Receiving payments by automatic debits, vouchers, credit cards, cheque or cash.
  • Sorting and counting coins and currency.
  • Entering purchases into a cash register, in order to compute total purchase price.
  • Maintaining sufficient cash and change in the cash drawer.
  • Counting the daily cash balance.
  • Maintaining and compiling the non-monetary records and reports.
  • Paying the company bills by cheques, vouchers or cash.
  • Calculating total payments received within a specific time period and reconciling this with total sales.
  • Solving the queries and complaints of the customers.
  • Verifying the price of a particular item and any offer or discount available on that item.
  • Accepting requests for take-out orders.
  • Maintaining daily, weekly or monthly report of transactions.
  • Reporting any discrepancy in accounts to their superiors.
  • Placing items on shelves and putting price tags on them.
  • Processing merchandise exchanges and returns.
  • Keeping periodic balance sheets.
  • Maintaining a clean checkout area.
  • On completion of the transaction, offering customers carry-out services.
  • Issuing trading stamps, and redeeming coupons and food stamps.
  • Providing information on policies and procedures to the customers.
  • Keeping merchandise displayed in an orderly manner.
  • Checking account balances on the request of the customer.

Career Advancement Options

Being a cashier is an entry level job. Tremendous growth opportunities are available for these professionals. After gaining experience, they may work as accounts supervisors, accountant, head accountant, etc.