Job Description of a Cashier

A cashier is a person in a bank or business concern, who handles cash transactions with the customers. He/she is responsible for interacting with the customers, processing the payments, and carrying error-free cash register operations. They may find a job in banks, retail stores, hospitals, restaurants, etc. Here is the complete job description of a cashier.

Required Skills and Knowledge

A cashier must possess the following knowledge and skills:

• Excellent interaction skills

Cashiers must have the ability to communicate with customers.

• Listening skills

A cashier is expected to have good listening skills. They must be attentive to customer’s concerns and queries.

• Customer service skills

Cashiers are ought to deal with the upset customers, with patience. They have to resolve the complaints of customers in a friendly and courteous manner. These professionals have to maintain a high level of customer service.

• Organization Skills

These professionals must have the ability to keep a track of payment certificates and coupons, and organize the receipts. They should be skilled at drafting reports on monthly, weekly or daily basis.

• Other Skills
• Proficiency in mathematics and statistics
• Skills in counting and handling cash
• Knowledge of seating charts and merchandize location.

Job Duties and Responsibilities of a Cashier

Job duties and responsibilities of a cashier differ in different organizations. Here are some general duties that these professionals have to perform.

• Greeting the customers, visiting the counter.
• Managing the entire cash transactions at the workplace.
• Issuing credits, refunds or receipts due to customers.
• Receiving payments by automatic debits, vouchers, credit cards, cheque or cash.
• Sorting and counting coins and currency.
• Entering purchases into a cash register, in order to compute total purchase price.
• Maintaining sufficient cash and change in the cash drawer.
• Counting the daily cash balance.
• Maintaining and compiling the non-monetary records and reports.
• Paying the company bills by cheques, vouchers or cash.
• Calculating total payments received within a specific time period and reconciling this with total sales.
• Solving the queries and complaints of the customers.
• Verifying the price of a particular item and any offer or discount available on that item.
• Accepting requests for take-out orders.
• Maintaining daily, weekly or monthly report of transactions.
• Reporting any discrepancy in accounts to their superiors.
• Placing items on shelves and putting price tags on them.
• Processing merchandise exchanges and returns.
• Keeping periodic balance sheets.
• Maintaining a clean checkout area.
• On completion of the transaction, offering customers carry-out services.
• Issuing trading stamps, and redeeming coupons and food stamps.
• Providing information on policies and procedures to the customers.
• Keeping merchandise displayed in an orderly manner.
• Checking account balances on the request of the customer.

Career Advancement Options

Being a cashier is an entry level job. Tremendous growth opportunities are available for these professionals. After gaining experience, they may work as accounts supervisors, accountant, head accountant, etc.