A cashier is a person in a bank or business concern, who handles cash transactions with the customers. He/she is responsible for interacting with the customers, processing the payments, and carrying error-free cash register operations. They may find a job in banks, retail stores, hospitals, restaurants, etc. Here is the complete job description of a cashier.
Required Skills and Knowledge
A cashier must possess the following knowledge and skills:
- Excellent interaction skills
Cashiers must have the ability to communicate with customers.
- Listening skills
A cashier is expected to have good listening skills. They must be attentive to customer’s concerns and queries.
- Customer service skills
Cashiers are ought to deal with the upset customers, with patience. They have to resolve the complaints of customers in a friendly and courteous manner. These professionals have to maintain a high level of customer service.
- Organization Skills
These professionals must have the ability to keep a track of payment certificates and coupons, and organize the receipts. They should be skilled at drafting reports on monthly, weekly or daily basis.
- Other Skills
- Proficiency in mathematics and statistics
- Skills in counting and handling cash
- Knowledge of seating charts and merchandize location.
Job Duties and Responsibilities of a Cashier
Job duties and responsibilities of a cashier differ in different organizations. Here are some general duties that these professionals have to perform.
- Greeting the customers, visiting the counter.
- Managing the entire cash transactions at the workplace.
- Issuing credits, refunds or receipts due to customers.
- Receiving payments by automatic debits, vouchers, credit cards, cheque or cash.
- Sorting and counting coins and currency.
- Entering purchases into a cash register, in order to compute total purchase price.
- Maintaining sufficient cash and change in the cash drawer.
- Counting the daily cash balance.
- Maintaining and compiling the non-monetary records and reports.
- Paying the company bills by cheques, vouchers or cash.
- Calculating total payments received within a specific time period and reconciling this with total sales.
- Solving the queries and complaints of the customers.
- Verifying the price of a particular item and any offer or discount available on that item.
- Accepting requests for take-out orders.
- Maintaining daily, weekly or monthly report of transactions.
- Reporting any discrepancy in accounts to their superiors.
- Placing items on shelves and putting price tags on them.
- Processing merchandise exchanges and returns.
- Keeping periodic balance sheets.
- Maintaining a clean checkout area.
- On completion of the transaction, offering customers carry-out services.
- Issuing trading stamps, and redeeming coupons and food stamps.
- Providing information on policies and procedures to the customers.
- Keeping merchandise displayed in an orderly manner.
- Checking account balances on the request of the customer.
Career Advancement Options
Being a cashier is an entry level job. Tremendous growth opportunities are available for these professionals. After gaining experience, they may work as accounts supervisors, accountant, head accountant, etc.